Orders, Shipping, Returns & Refunds


Ordering

To place an order through the online shop on the Website, you must provide:

  1. a valid shipping address;
  2. a valid email address and a telephone number; and
  3. payment details which are acceptable to us or the relevant payment processor you have selected on our Website, such as credit or debit card details

We accept your order, and a contract is formed between us, on approval of your payment and we (or the relevant payment processor) receive payment from you for the order.

Title to the products passes to you when we receive full payment for the products. Risk in the products passes to you on delivery of the product to the nominated shipping address.

You may pay for your order using any of the payment methods set out on the Website. Payments made using a payment processor are subject to that payment processor’s terms and conditions. Please review the relevant payment processor’s terms and conditions before making a payment.

You must ensure that the information you provide to us in connection with an order is accurate, complete and current.

We reserve the right to refuse any order you place with us, including if the products are not available or if there is an error in the price of the products displayed on the Website.

We may, in our sole discretion where acting reasonably, restrict the quantity of products which may be added to an order. These restrictions may apply to orders placed by or under the same customer account, the same credit card and/or orders that use the same billing and/or shipping address.

In the event that we make a change to or cancel an order, we will attempt to notify you promptly of the change or cancellation by contacting the email and/or phone number provided at the time the order was made.

If we accepted an order from you, the applicable version of the Terms will be the version of the Terms that was in place at the time your order was accepted.


Shipping

Free delivery in New Zealand  for orders with a product value over $130. Orders under $130 will incur a flat rate delivery charge of NZD$10

All orders are delivered via our postal and courier service partners.


Returns & Refunds

Although we think you will love HALO Haircare, if you are not completely satisfied with your purchase you can return it to us within 14 days for a full refund.

What items can I return?

  • Items must be in original condition
  • Items must be unused
  • Items must be in their original packaging
  • Only items that are purchased via www.halohair.co.nz

How do I return?

Please email hello@halohaircare.co.nz and we will provide a return code for your order, within 14 days of your shipment

Send your items back in their original packaging. We strongly recommend using a tracked service and holding on to the receipt until the goods have been signed for as we will not be liable for any lost parcels.

We do not refund the cost of the postage to you or the returned cost of postage. This cost is solely yours to cover.

How soon will I get my refund?

Once your order is received and inspected the returns team will process this through our system and any credits will normally take 1-3 working days.

We will process your refund to the original credit card used for payment as soon as we receive your returned products.

Replacements will be processed through the system and where possible will be dispatched on the same day.

What items are non-refundable?

Any free gift or promotional item.

Email us at hello@halohaircare.co.nz so we can guide you through the returns process. 


Damaged items

We do all we can to ensure that your Halo haircare order arrives in perfect condition. If there is damage to the product inside the box (wear and tear on the box and outer wrapping isn’t unusual and would not be replaceable), please send us an email at hello@halohaircare.co.nz and we will sort the issue out.